The Power of Voice in Customer Service. Passion on Purpose podcast guest Richard Blank Costa Rica...

But there are a lot of individuals that make and receive calls, and I prefer that over omnichannel non-voice support. I have a form on my page. You can fill it out. I prefer a phone . You can retain a client. You can upsell. You can get a referral. You can get an exit interview. The moment that you just stick to filling out forms, the client's going to pop. And if they finally get somebody on the phone, they're going to go guns a blazing. And don't be surprised if you lose them. And I stress to my clients that even though they might have a slight accent, they're still able to extend empathy and show active listening and make suggestions.