Breaking Down Telemarketing Stereotypes

This is so great to have you here because there's a lot of, I think, false information, bad intel, false news, if you want to it that, about quote unquote telemarketers, that they interrupt our meals, that all they're trying to do is sell something that we don't need or don't want. So kind of put everyone at ease. Let's break down some of those stereotypes that you are not, my friend. Can you talk a little bit about that? Sure, of course. Well, the first thing is since I'm in a position of leverage and I'm a CEO of 150 seat center, I have the ability to hire, fire, make or break. And I've decided to do the former. And so empathy is very important for me, Jerry, because if nobody shows up, I have no friends and there's no birthday party. So it's very important for me, especially on the first day, is to put in perspective that what they have done by walking into my center bilingual first bears the mark of higher education. But secondly, it's 10 times harder than what they're about to do. And secondly, since they have invested their youth in English as I have my youth in Spanish, I understand the importance of vocabulary, not just dichos or expressions. I emphasized a thesaurus so they can learn more similes to be able to expand their vocabulary and to be able to be more descriptive and understood. Brand-Forward Leadership podcast. Episode 7. Filling Your Sales Needs with Costa Rica's Center Our 30 to 45-min podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth! Gerry Foster Branding, CEO and Brand-Forward Leadership podcast host, Gerry Foster has been in the strategic branding field for over 30 years. He's helped over 100,000 small businesses in 600 different industries with their branding. He has been podcasting for three years and has been on more than 200 podcast and media guest appearances. Your host, Gerry Foster, talks with Richard Blank of Costa Rica's Center. Costa Rica's Center is a state of the art BPO Telemarketing outsource company that personally trains centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. Brand Forward Leadership Podcast has accepted Richard Blank's Balancing Leadership: Personal Habits for Focus If you can't settle on yourself and make yourself balanced and focused, how could you expand and assist others? So what's very important for me is my own me time. I wish I had the discipline to do Eastern meditation, but I don't. But I have other things that I do that enables me to decompress any sort of distraction and stimulation by putting the phone away. There are three things that I do every week that I have to do. I have to wake up every day at 530 and hit the gym. So I'm in there for about two hours. So I feel good about myself and can get my thoughts. I also love washing my convertible car on a Sunday. So I enjoy that as well. And I do pinball marathons. And so when I do these things, it orders my mind to expand and then I can put things in perspective Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GerryFosterBranding #BrandForwardLeadershippodcast #AmsterdamTalkpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO Gerry Foster Branding, Brand-Forward Leadership podcast, Richard Blank,Costa Rica's Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Brand Forward Leadership podcast guest Richard Blank Costa Ricas Center.