Business Ethics and Realistic Client Expectations.

I'll give you three answers. The client, the agent, and myself. How does that sound? Okay. Go ahead. I would prefer if the client called me that they'd first judge me on merit, not price. I could recommend 10 places to do at half my price. That's number one. I want them to follow the labor laws because we do things ethically here. And this is the way that I was raised by my grandparents. So there's no wiggle room on something like that. Right. And then I would like for them to have realistic expectations and to go over real metrics, because as much as you want to reverse psychology and motivate me, I'm also an expert in the center industry. So if you give me certain sort of numbers and metrics and expect me to make 20 calls an hour when there's an average five minute talk time on 12 calls, it's not going to happen. I can't increase time. Brand-Forward Leadership podcast. Episode 7. Filling Your Sales Needs with Costa Rica's Center Our 30 to 45-min podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY. Our audiences are not newbies. They're ready for their next phase of massive growth! Gerry Foster Branding, CEO and Brand-Forward Leadership podcast host, Gerry Foster has been in the strategic branding field for over 30 years. He's helped over 100,000 small businesses in 600 different industries with their branding. He has been podcasting for three years and has been on more than 200 podcast and media guest appearances. Your host, Gerry Foster, talks with Richard Blank of Costa Rica's Center. Costa Rica's Center is a state of the art BPO Telemarketing outsource company that personally trains centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. Brand Forward Leadership Podcast has accepted Richard Blank's Balancing Leadership: Personal Habits for Focus If you can't settle on yourself and make yourself balanced and focused, how could you expand and assist others? So what's very important for me is my own me time. I wish I had the discipline to do Eastern meditation, but I don't. But I have other things that I do that enables me to decompress any sort of distraction and stimulation by putting the phone away. There are three things that I do every week that I have to do. I have to wake up every day at 530 and hit the gym. So I'm in there for about two hours. So I feel good about myself and can get my thoughts. I also love washing my convertible car on a Sunday. So I enjoy that as well. And I do pinball marathons. And so when I do these things, it orders my mind to expand and then I can put things in perspective Brand Forward Leadership podcast guest Richard Blank Costa Ricas Center.