Understanding Center Contracts and Compliance

One seat for one month is my minimum contract. But if it were my own personal opinion, I like odd man outs. I'd prefer three seats for three months just to at least see. Yeah, right. And do you do any list bill stuff or the client's got to provide the list to on? Not only does the client provide me the list, but it has to be scrubbed through the DNC because my company is inscribed in the United States that follows all U.S. business and banking laws. Okay. And for clarification, those who don't want to mention, DNC stands for do not list, which I'm not sure if that actually works or not. They should know because I know a lot of people that have been hit for that. And so you have to be very careful. Author your Brand Podcast. Surfing, Bilingualism, and Non-Voice Omnichannel Support with Richard Blank The Author Your Brand show takes a deep dive into becoming a best selling author, sometimes without writing a word. The host, Doug Crowe, interviews CEO’s of multi-million dollar firms, successful entrepreneurs, and “slightly” famous people. Guests include the former CMO of Starbucks Asia, the Inventor of GPS (who sold the company he founded for $6.6 Billion) & NYT bestselling authors. This daily LIVE show uncovers the mindset of these visionaries & their success tips In a lively podcast interview hosted by Doug Crowe, Richard Blank, founder and operator of Costa Rica's Center (CCC), a thriving center in Costa Rica, shares his passion for surfing, bilingualism, and the challenges of operating a center in a global market. Richard explains the high-quality services his center provides to clients across North America, Central America, and Europe, emphasizing the importance of bilingual, college-educated agents dedicated to specific campaigns. The conversation then turns to the benefits and drawbacks of non-voice omnichannel support, as Doug and Richard discuss the value of personal engagement when it comes to creating a rapport with customers that extends beyond the immediate transaction. This interview will be relevant to anyone interested in center operations, customer support, and building lasting customer relationships. AI vs. Human Touch in Customer Service The pros and the cons. I think when people have these non-voice omni-channel supports, which are chats and emails, which could be generated and used, fine, that saves time and can move things forward. But how about this? You've been a client a long time somewhere and you'd like to speak with somebody. And if no one speaks with you or their office hours are better, you're in a queue a long time. When you finally get someone, you're going to pop. And there's a very good chance you're gonna curse, you're gonna scream, and you're just gonna let it out. And so these relationships cost a lot of money to build. And as much as AI can assist you, it really won't put the ball in the end zone because me and you talking about your dog or your trip to Egypt, or your being a magician, or these fun things that both you and I do in lives with pinballs in Costa Ricas, your AI will not catch that. And that's where the situation is going to be. Doug Crowe is a business growth strategist that’s passionate about getting results for his clients. Doug is your partner in business growth and your best option for leveraging the digital revolution. He has helped clients maximize resources and build a thriving business. Doug leverages his years of expertise to bring growth to your business. WE TELL YOUR STORY ...Better Why consider becoming an author? Is the time, money, and resources necessary to create a book of impact even worth it? Influence. Impact. Authorship. Becoming an author is always a major achievement... but never done alone. Our authors do more than simply publish a book; they make a dent in their Universe. Why Authoring Your Book Can Change the World (But You’ll Surely Fail if You Don’t Do This…) Your story matters. Your ideas need to be shared. But if you depend only upon a book to become the tipping point, it simply won’t work. In today’s ecosystem of information overload, even a social media influencer has an impact that lasts about as long as the memory of a goldfish. Engagement? That’s cute. What does that mean, anyway? There is a single foundational element all thought leaders, influencers, and visionaries have that most authors hope for, but very few achieve. Stop Dreaming. Start Researching. Your idea for a book may be the greatest thing since sliced bread. Why haven’t you written it and had a dozen publishers beating down your door for a movie deal? For most authors, there’s a bit of doubt and fear, and that's normal. Is what you are saying worthy? Will people resonate with it? Can you make a difference? What if there was a way to find out the answers to all of these questions? Here's the good news. Not only can you get these questions answered, but our proprietary "vet & validate" answers them and begins building your audience... before your book is written. AUTHORS OF IMPACT What’s your idea, your dream, your vision? Do you know a better way to communicate at the office? Maybe your leadership principles would apply to a new demographic like local government? Your story can be life-changing for somebody. But only if you are published. Don’t go through life with the potential to make the world a better place and squander the opportunity. Once your idea of becoming an author is in your heart-don't hesitate. Take action today. What do John Grisham, Tony Robbins, and JK Rowling have in common? These visionaries didn’t start at the top. Like all people of influence, they had humble beginnings. They were just trying to make ends meet as… …A lawyer in a busy firm. …A janitor in a corporate office. …Or a single mother on child support writing the first few words of her book on a napkin. The one thing they have in common is that they were as busy as you (maybe more). But that did not deter them from moving their vision into reality. Authorship, like any large venture, requires a blend of patience and perseverance. Equally important is a process and team to pull it all together. At Author Your Brand, we use that same system the Fortune 100 do for developing and guaranteeing a new product launch. Research. The process is detailed, thorough, and will give you the data, confidence and pre-sales to boldly move forward; to helping you become a #1 Best Selling Author… without you writing a single word. We help people just like you capture, organize, publish, and market a beautifully crafted book that tells your unique story within the context of serving others. We transform leaders into respected experts in their field. We make sure that your book is a timelessly powerful tool that attracts new opportunities and has the power to make a dent in the Universe. Author your brand podcast guest Richard Blank Costa Ricas Center.