Quality Control in Telemarketing.

And what a shame, because if they had 10 lilies making phone calls, I guarantee the percentages would be different. I also believe in listening to the phone calls and doing quality control. Listen to their rate of speech, how loud they're speaking. Are they pausing? Are they asking transitional sentences? Are they using tie-down questions, if things make sense or sounds good? They're just more engaged. The Awakened Titans Podcast by Lily Patrascu. Grow A Multimillion Dollar Business With Telemarketing guest Richard Blank. 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Timestamp 0:00 Introduction 0:22 Multi-Million Dollar Business with Telemarketing 0:26 Interview with Richard Blank 0:34 Secrets to Success 2:05 Leveraging Telemarketing 5:09 Training & Skills Development 7:56 Typical Closing Rates and Metrics 10:48 High-Ticket Products 14:47 Transmitting Knowledge to Telemarketers 21:05 Handling Objections 26:32 Introduction and Air Conditioning Discussion 27:07 Building a Unique Company Culture 27:22 Importance of Gamification 29:55 The Power of Delegation 30:41 Leadership and Employee Relationship 33:59 Conclusion and Final Thoughts Buying Time with Personal Interests But if someone starts talking about my pinball machines being from Philadelphia, you know, running this cool art deco looking center, you just bought yourself five minutes, Lily. It's yours to lose. And I think all you need to do is just buy a little 30 seconds to five minutes worth of time to continue your checkpoints and your pass to pitch. It could be done for a dollar or for a million dollars. Either way, it's the same play. Ethical Use of Power and Influence And the riches are yours. You have a very nice life and buy stuff. But gold and jewels lose its luster. I mean, there's only so many dinners you can eat. But if you're in a position of leverage and of authority or some sort of influence, do the right thing. Use that fire for warmth and light. Don't use it to burn people because it's a very special power and it should be used correctly. Leadership: Developing Strong and Confident Employees And sometimes I take things personal because if you're going to start strong with me, you should end strong as well. There's a huge attrition rate in this industry. But Lily, my attrition is natural. I'm going to lose somebody because it's closer to their home. It's a better schedule for their school or their girlfriend works there. But they'll never get the walk of shame. Lily, I'm not going to make you cry. And my ego is fine. I don't need to yell at you or threaten you because you could always quit. I'll bend you. I won't break you. But I need to get you better. I have to get you stronger, more self-reliant and more self-confident. And if I'm able to pay it forward in some sort of way to make you that much more stable and determined, that's how I believe leaders are made. https://youtu.be/wgISvvW3NL0 https://youtu.be/bfT7OE9uj98 https://youtu.be/3aEpnjy8EvI https://youtu.be/_EbQ8x_tfgcAbout The Host Lily Patrascu is an ultra-creative book publisher and personal brand strategist for thought leaders, CEOs, luxury influencers. As an influencer, bestselling author, copywriter, global speaker, she supports busy entrepreneurs to find their message and share it with millions of people. Lily Patrascu can make you an iconic brand, bestselling author and share your message with millions of people on global stages and media. Lily is an ultra-creative book publisher for entrepreneurs, thought leaders, CEOs, personal branding strategist, influencer with 140k+ followers, bestselling author of multiple books, copywriter and property investor. Lily organises influential millionaire entrepreneur/investor events to connect with opportunities. Lily is a podcaster – host of Awakened Titans Podcast, with 100+ episodes with conscious multimillionaires. Lily is a superconnector and referral machine for your business and loves to refer trusted high vibe entrepreneurs to your business to create win/win longterm collaborations. She is the founder of “Brand For Speakers” book publishing and the co-founder of “Speakers Are Leaders”. Lily has reached over 1 million people via social media & over 10,000 people on worldwide stages in the UK, Singapore, Peru, Mexico, UAE. Richard’s journey in the center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles.