Listen Actively for Superior Customer Service

customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we back, we remind you what you've spoken about. So now we're five steps ahead. Business Bros Classroom Podcast. An AP exam on Revolutionizing Centers by teacher Richard Blank Do you struggle with managing your center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the , or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the , I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Listen Actively for Superior Customer Service customer support, you take notes so they don't have to repeat themselves. And I tell you what, people hedge. They say, okay, wonderful, great. Well, sometimes the answer is not wonderful. Sometimes the answer is not great. If the guy's like, I've been married 50 years and I'm the happiest in the world, that's great. Married 50 years, okay, that's great. But if they're saying, I live on one, two, three main seat, that's great. No, it's not, it's crack infested. And someone just got shot yesterday. And so if you're not sure, Those are the times when you use that monotone robot. Hernan, did you say one, two, three Main Street? Is that correct? Yes, Richard. Thank you. Then you move on because I've seen people open up rabbit holes by being excited for the worst or missing the tell sign of being positive on something. So watch that hedging. Hedging's terrible. And stop calling people sir and ma'am... potentially listening to you because you want to vent for a minute. And then we take nice notes. So when we back, we remind you what you've spoken about. So now we're five steps ahead. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA Hernan’s tenacity is infectious and his advice simple, yet poignant. Finding meaning looks different for each of us but there are common strategies that can be implemented no matter your pursuit. By focusing less on the dollars and more on the passion you can learn things along the way that will help you support a life worth living. With his brother James, Hernan runs the Business Bros podcast to reach others with opportunity and expertise as well as a utilizing it as vehicle for reaching more clients, allowing the pair to see substantial growth. Richard’s journey in the center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger centers in San Jose. Business Bros Classroom podcast guest Richard Blank Costa Ricas center