Success Metrics and Importance of Soft Skills

In business, there's always all kinds of metrics. For me in marketing, I'm always looking at through rates and conversion rates and all these different numbers that mean different things for the marketing space. When it comes to the center, what do you measure as success? What metrics are you prioritizing to kind of measure that success rate? Depends on the stage of the project. If you're in a ramp up onboarding stage, you're looking at simple metrics, if they can just keep pace. And then you're focusing when you have your quality control department, if they're hitting their KPIs, which are key performance indicators, are they qualifying the properly? Are they doing what they're being paid to do? But I, my friend, I'm always looking for the 10% wiggle. Where's the soft skills? When do we talk about the dog? Or Philadelphia? Or going fishing? Or one of those things that come up when I look at your company's bio and see how freaking cool it is. I mean, Business Bros Podcast, man, I could read about you guys for hours and listen to, you know, all of the episodes. And so these are the sort of things that just, as I'm saying, just add momentum. I hate standstill starts. I think you can catch people in a certain way and just connect with them in certain ways. So that's kind of my thoughts to that, my good friend. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. Hernan Sias has a number of certifications and professional designations like High School Financial Algebra Teacher, Real Estate Sales License, Life and Health License, a partner at Pipeline Insurance, CTEC Certified Tax Professional and a bachelor’s degree in Accountancy. We have a plethora of education and a number of experiences that we utilize every day to build businesses, invest in real estate and secure our financial freedom. We invite you to be a part of the conversation, ask us questions, critique our advice, share your opinions, and help us to grow as we work hard to help you too achieve success. Ethical Telemarketing and First Impressions I still find telemarketing is a means to an end, and I think you should gauge the calls you make in regards to ethics. You feel comfortable making the , or you're being shady, or as you say, just spammy. And so since I'm a guest in a Catholic country, the agents have leveraged it, and I need to make sure that they can go home and tell their parents what they do for a living. But let's be realistic here. You're looking to buy time. You're not gonna get the 10 minutes that Hollywood shows you. There's a lot of gatekeepers out there. So my suggestions for people that are doing, let's just say business-to-business type of phone calls, your first impression should be a company name spike. As much as I want to know how well Ernance CS is doing today, if you answer the , I'm going to say, hey, Business Bros Podcast, how are you doing today? I'm going to say it better than you do. And so what it's going to do is use my anonymity as good faith. It's almost like a mystery shopper. I've been there before. So these gatekeepers reduce it a little bit. They start asking me my name and politely I will introduce myself, but I'll take it a step further. Introduction to Traditional Marketing's Relevance Boom all right ladies and gentlemen i know we communicate a lot through social media but some of these traditional ways of marketing and getting uh you know your message out like picking up the phone if that sounds interesting to you because there's still money to be made in that industry a lot of it we're going to talk about that on this episode let's get this thing going here we go shut up and sit down look A business can give you everything you want in life, prestige, wealth, freedom. It can also take everything away from you. This show is for those who are willing to take that risk. These are the real-life stories of entrepreneurs. But before we start, I have one small favor to ask. Please leave a comment. It can be advice, critiques, tips, feedback, or share this with someone because your engagement is the most valuable and most powerful form of social currency. So thank you, and welcome to another episode of... Business Bros Classroom Podcast. An AP exam on Revolutionizing Centers by teacher Richard Blank Do you struggle with managing your center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Episode 1156 . Now, let's welcome to the show the CEO of Costa Rica's Center, Richard Blank. The Business Bros Podcast's goal is to help you create wealth today and generational wealth for tomorrow by effectively adding insurance in to your existing business and through the power of podcasting to help you take control of your branding and marketing. https://youtu.be/U7hpx0d0GiI https://youtu.be/jXPstDpwBNc https://youtu.be/afih4W2AG1E https://youtu.be/c4rslXdlyxA https://youtu.be/BwpzXpKoWSI https://youtu.be/aElMxeXIKy4 Business Bros Classroom podcast guest Richard Blank Costa Ricas center.