Battling High Attrition in the Industry

Number one is attrition rate. $300. percent in my industry, people just leave. They'll peace out. There's no two weeks notice. Hey, Phil. Yeah. What's up, Richie? Billy just quit. Got a job at Amazon. His girlfriend just worked there. But it happens. I think I said earlier, I'll never give them the walk of shame. I'll lose them on natural attrition. That's just a crazy thing in my industry because of the ramp up and investment in the people. But you always have reserves and you can kind of tell who may be a jumper or a mercenary or a cancer. Crunching Growth podcast by Philip Masiello Telemarketing Mastery: Unlocking Growth with Richard Blank Crunching Your Growth is the brainchild of an experienced entrepreneur, Phil Masiello. With several books on digital marketing and brand building already published by Amazon and an impressive portfolio of direct-to-consumer food, fashion, beauty, and personal care brands under his belt - you know your journey starts with the right mentor. But it doesn't stop there! Phil has gathered seasoned entrepreneurs from around the country who open up about their near-death experiences as startups – all for educational entertainment! No more generic advice about startup success stories! Hear first-hand accounts from those who lived it - enjoy the funny moments and grasp how to succeed in business without going through everything yourself. Get insight on how to launch your dream product or company and how to avoid potential mistakes along the way. Take advantage of this fantastic opportunity to learn what starting a business looks like. S3 E1: Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. AI Cannot Replace Human Connection So I'm saying AI will never know that connection that you, unless they were there listening to the conversation transcribing, which they're probably doing over the phone anyway. But if they weren't there during that private conversation that you and I had, when either you hit the home run or you struck out and I was there, right? They think they're not going to match that. And, um, I believe today, and as I say, I hate the texting. I know it's convenient sometimes, but when I walk downstairs, I'm going to say two things of what COVID did. Number one, it saved my industry, but then everyone went home. So I'm a virtual call center majority of it now, which took away my essence of seeing people playing the games with them and having that synergy. So I'm happy, but then again, it really trans. https://youtu.be/Puv0ndupEqo https://youtu.be/ipGxNIzC4_M Philip Masiello, Crunching Growth podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center About Philip Masiello Philip Masiello is one of the founders of CrunchGrowth Revenue Acceleration Agency, one of the fastest-growing marketing agencies in the nation. Mr. Masiello is renowned for his e-commerce and Amazon selling expertise. He is also well-known for his entrepreneurial talent, having launched five unique international brands since the age of 25. In addition, Phil is an investor in several interesting startups as varied as digital games, the circular recycling economy, real estate, and personal care products. In addition to providing capital, Phil uses his marketing expertise to help these startups to scale faster.Why Choose Me As Your Growth Coach? Philip Masiello is one of the founders of CrunchGrowth Revenue Acceleration Agency, one of the fastest-growing marketing agencies in the nation. Mr. Masiello is renowned for his e-commerce and Amazon selling expertise. He is also well-known for his entrepreneurial talent, having launched five unique international brands since the age of 25. In addition, Phil is an investor in several interesting startups as varied as digital games, the circular recycling economy, real estate, and personal care products. In addition to providing capital, Phil uses his marketing expertise to help these startups to scale faster. Introducing Philip Masiello: A Visionary Entrepreneur Making Waves in the Business World! Philip Masiello, author of the highly acclaimed books “Think-Engage-Thrive: Marketing Actions To Skyrocket Your Brand In The Digital Age” and “Think-Engage-Thrive: A guide to Amazon marketing,” is a force to be reckoned with in the business world. As the founder and CEO of Crunchgrowth Revenue Acceleration Agency, Masiello has a proven track record of success. With expertise in Ecommerce, mobile application marketing, and Amazon Seller marketing, he has pioneered disruptive business models since his early days as a startup entrepreneur. But that’s not all – Masiello’s entrepreneurial journey is filled with impressive milestones. He has successfully launched and managed ventures such as 800razors.com, Raw Beauty, Inc., Metro Marketing, and The Daily Market. Each endeavor marked by his ability to drive sales and deliver outstanding results. The Education and Leadership Behind Philip Masiello’s Success With an MBA in Finance and Marketing from the University of Maryland, Masiello is not just a hands-on practitioner but also an accomplished academic. He remains actively involved in entrepreneurial programs at his alma mater and serves as a trusted advisor and mentor to multiple incubators in the Baltimore/Washington area. Today, Masiello is making waves once again with Crunchgrowth Revenue Acceleration Agency. This innovative venture supports consumer product companies in maximizing their Ecommerce efforts, mobile application marketing, and Amazon Seller marketing. His exceptional leadership and proven success make him the go-to expert for achieving business goals. When it comes to fueling business growth, Philip Masiello is the name to know. Embrace his expertise and unlock your company’s true potential! hil Masiello is an innovative and dynamic senior leader with over 20 years of progressive experience in the e-commerce, marketing, and startup sectors. He founded CrunchGrowth, a seasoned entrepreneur known for his revolutionary impact on business strategy and e-commerce. Phil's entrepreneurial journey began at 27, enhanced by an MBA with a concentration in Marketing and Finance, which has been a fundamental cornerstone for his ventures. From a pioneering role in e-commerce for the meal industry with the founding of The Daily Market to transformative work as the co-founder of Raw Essentials Skin Care with Carol Alt, Phil has consistently showcased his strategic insight.