Dealing with Employee Burnout

But what are also challenges, the burnout, because yeah, you do get the FUs on the phone and, and, What I try to do is I have preventative measures and I hate the Jerry Maguire spin out of control because I have seen people that have been with me with perfect records, have the worst day of their life cursing on the floor, cursing at everyone, screaming and yelling, and have lost so much face they can't come back anymore as much as I'd give them a second chance. You pull them off the phone, you give them some coffee, you get them to calm down for a minute. And then all of a sudden they start crying because they're taking care of their parents or they can't afford a bill. And that hits because you and I are in this beautiful, comfortable bubble of a roof over our head, a hot meal, warm bed. people that love you and support you. Telemarketing's Timeless Skills You ask how someone can make 300 calls a day or walk 15 miles with a pack and fight in a war. But they got to have their rhythm. They got to have their zen. They got to have their mantra. And for me, I go old school chivalry. I give honor in it. I let them know this is a dying field and we're being replaced by computers. But there will always be that one individual, that will press zero and want to speak with us. And so I say, try to preserve that still, because one day you will be that unique speaker that looks up and talks, compares to look down and text. Living the Dream in Central America I live in Central America in tropical areas. I'm from Philly where it used to be cold and there was slush and they wouldn't cancel school that day. So why do you think I'm smiling every day? This is like Gilligan's Island. It's the best. I've been living here for 25 years and I married the girl of my dreams. As I say, I'm the long shot that it should have never happened. I couldn't believe it happened. I fell in love with a tropical exotic girl. Built a company. I didn't think I'm on your podcast smiling and motivational speaking. Paying it Forward with Scholarships I'm very fortunate to have this sort of leverage with my infrastructure and my time. and my mediums to do something constructive. And it's fun for me. And something that happened which is very important is I'm very loyal. And so when I graduated the proud Abington High School and I got college recommendation letters which pretty much got me into college, I pay it forward. So I have a second language scholarship that I do every year for a graduating senior. I'll pay for their freshman books. And why am I doing this? I have to because if these individuals did not believe in me when I was immature 18 with bad grades, I've never gotten into Arizona. Crunching Growth podcast by Philip Masiello Telemarketing Mastery: Unlocking Growth with Richard Blank Crunching Your Growth is the brainchild of an experienced entrepreneur, Phil Masiello. With several books on digital marketing and brand building already published by Amazon and an impressive portfolio of direct-to-consumer food, fashion, beauty, and personal care brands under his belt - you know your journey starts with the right mentor. But it doesn't stop there! Phil has gathered seasoned entrepreneurs from around the country who open up about their near-death experiences as startups – all for educational entertainment! No more generic advice about startup success stories! Hear first-hand accounts from those who lived it - enjoy the funny moments and grasp how to succeed in business without going through everything yourself. Get insight on how to launch your dream product or company and how to avoid potential mistakes along the way. Take advantage of this fantastic opportunity to learn what starting a business looks like. S3 E1: Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. https://youtu.be/Puv0ndupEqo https://youtu.be/ipGxNIzC4_M https://youtu.be/TFtvkM_a5xo https://youtu.be/qLYTlWRY8YA https://youtu.be/s7Y7T8H26t4 Philip Masiello, Crunching Growth podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center