The Unexpected Path to Running a Call Center

Okay so tell us Richard how did you end up in doing call centers that's that's not an obvious thing and I also don't think it's obvious to do this in Costa Rica. No, it is not. And in fact, I fell into it. No one ever grows up saying, hey, mom, I want to be a CEO of a call center, let alone a telemarketer. Usually when you're growing up, your mom screams and says how much they hate telemarketers. And so what did I see? I saw areas in which came easy to me, almost like a musician that can just play from hearing the music and I realized this, my friend. I couldn't do the IT side. You can hire specialists, CTOs, accounting. That's a chore. So when you get large, you need assistance. Same with human resources. Same with attorneys. And so if my Richard trunk of tree could get some branches and roots, there's a very good chance we could be stable here. And so I know my strengths and it's fanatics. It's onboarding. I like rhetoric. I like structure and discipline. I can really enhance skills. Culture Matters Podcast by Chris Smit. Call Center Culture in Costa Rica. Episode 172 Richard Blank The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business. We help you understand Cultural Diversity better by interviewing real people with real experiences. Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast. “A surgeon cannot operate on one of their family members.“ Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members. Remember that you’re a guest in the country you’re visiting. Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you. https://youtu.be/3Z4G6b52oCA https://youtube.com/shorts/pDcCVpu41mw https://youtube.com/shorts/cNaqRMLV34E https://youtube.com/shorts/XH6mBPlFAzc https://youtube.com/shorts/p-U5cyS6sTc https://youtube.com/shorts/9sgVWT7nkqs Chris Smit, Culture Matters Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center