positive escalation

they might refer you to five of their friends that call you specifically uh you might get an upsell and how about this and you work at a call center you'll get a which means that they'll ask to speak to your supervisor to let you know how amazing Matthew was well what did he do he was just courteous and he listened and he took notes and he repeated what I said so I didn't have to repeat it he when I was stressed he let me know that to thank me for sharing it and that he understood my position and to allow him to to work on it and to make it right and so his average talk time is eight minutes he was on the call for 12 minutes yes but look at the sort of support that this man did to retain this client and get her friends and now she's talking to the supervisor and she'll never go away she'll be there forever and and then when our friend Matthew gets off the phone and has you know his break time with his other agents. The Day and Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank. Looking for an entertaining and informative podcast to listen to? Look no further! Day & Night Podcast is your go-to source for engaging content that will keep you hooked. Tune in to explore fascinating topics and discover new perspectives. Day & Night Podcast covers a wide range of subjects, including current events, pop culture, and personal growth? It's the perfect podcast for those who love diverse and thought-provoking discussions. Join us as we dive deep into captivating topics that matter. #DayAndNightPodcast #currentevents #popculture #personalgrowth #thoughtprovoking https://youtu.be/_IJeEuqfnSI https://youtu.be/cLq80fQCZlU?si=67XKyv0diwawCUZM https://youtu.be/nLULpx8yvhg https://youtu.be/ND0Xo4mDGP4 https://youtu.be/2G279lwKKuE https://youtu.be/htZLIfDRZfU https://youtu.be/xSYsitMlk1s https://youtu.be/TSYIfZaNwag Day and Night Podcast, Matthew Tompkns, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center