Building a Call Center: Strategies and Insights

Best thing is to tell my story. I didn't want to overextend myself. So what I did was I rented a turnkey station at a blended center. Yeah, sure, you're paying top dollar, but it allows you to scale and decrease accordingly. And so they pay for the IT, the water, the coffee, the security. Once again, that's how you can scale. And then secondly, in regards to your clients, In order for me to close most of my deals, I needed to be well-versed in what I was offering. And probably one of the greatest traits that I had was no surprises. It's not being a negative Nancy or Debbie Downer or even a devil's advocate. I got to let you know from time to time, if Billy doesn't show up on Wednesday, what do we do? You know, if you run out of leads, what do we do? You know, these are certain things that I would do preventative measures. Well, there's preventative measures. I would let them know that we're down to one week's worth to the client to be able to get them to order new ones. Or even in the beginning of the list, I can let them know how good the list is to see if it's worth making these phone calls and to continue investing in it. And so... These are slicing and dicing things that people aren't aware of. They just think this stuff is like Hollywood. As I mentioned, you give a script, you give a list, God makes you a million dollars. And so I have to make sure, are we using our predictive dialer? Is it smart dialing? Is it manual dialing? Is it our CRM? Is it your CRM? Who does the QA? Who does the reporting? How long's the talk time? How long's the wrap-up time? You know, there's a sort of little thing, email templates, voicemails. And so there's a lot of preparation prior. It's not difficult. Englix Broadcast with writer Saurav Bhattacharjee. A Language strategy in sales by Richard Blank. Interviews & Case Studies on : Mythology, True Crime, Organized Crime, Pop Culture (Dark) , Internet Culture, Self Improvement. As a Senior Engineer in Advanced Development Technology Dry Etch at Micron Technology, I am involved in developing cutting-edge solutions for semiconductor fabrication. I have over two years of high volume semiconductor manufacturing experience in facilities management as well, working at Micron's state-of-the-art Fab 16 in Taichung, Taiwan. Saurav Bhattacharjee is a passionate about creating a positive impact on the environment and society through my work. He has been a serial innovator in the production of sustainable aviation fuel and try to incorporate sustainable development as a key performance indicator in my work. Also, a co-lead Mosaic Taiwan, an employee resource group that promotes diversity, equality, and inclusion at Micron. He is fluent in English and Mandarin, and enjoys collaborating with colleagues from different backgrounds and cultures. An active journalist and an English coach. Working on English fluency, literature and writing 10X Doesn't Work NO More! Here It From a Seasoned Vet . https://youtu.be/sc2n6gMZCrI Saurav Bhattacharjee , Englix Broadcast , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SauravBhattacharjee #EnglixBroadcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow Facing Competition: Empowering Employees in the Call Center Industry Well, you got to be careful, though, because people do take notes on the Internet. And your competitors are at this moment either crushing your business or watching this and taking notes. So let's start with competitors. Do you love them? Do you hate them? What's going on? Well, I don't fear them. That's just a morbid anticipation. I know that if I prepare for it and I'm stable and balanced, I'm going to give my best shot. And so the fact that I've almost completed 16 years in this exceptionally competitive industry, I think the market speaks. And so you need to treat your people well in the call center industry. They're not expendable. Give them their dignity. And as long as you invest in them and you give them positive reinforcement, there's no reason why they wouldn't stay with you. Persistence Pays Off: The Journey to This Interview Oh, my good friend. I see myself as an educator. Your audience has no idea the past 12 months it took me to get on this show. All the emails back and forth and you and I just still being interested in one another. And I did pass your filter. I'll tell you what. I'll tell you what. To your credit, I think you have your way around this. I mean, that's a great sales prowess. That's just... Because a lot of people would have just like, I work with PR folks all the time.