Creating a Positive Company Culture

And that's what separates me from Jeff Bezos and myself, who's got tens of thousands of agents and a huge presence here. I try to know everyone's name and play pinball with them and invest in their careers. And so by filtering accordingly, because I'm not hiring thousands, I'm about 150, I can be very selective. And doing so, then I created a nice little circle of happiness here. And that's how you build a business, my friend, of non-backstabbers and bad people. You're selective and you see the depth and you make sure that you can make yourself vulnerable with them to see how strong and secure they are. And if you have that, then you can rely on them during the tough times and build a business. Englix Broadcast with writer Saurav Bhattacharjee. A Language strategy in sales by Richard Blank. Interviews & Case Studies on : Mythology, True Crime, Organized Crime, Pop Culture (Dark) , Internet Culture, Self Improvement. As a Senior Engineer in Advanced Development Technology Dry Etch at Micron Technology, I am involved in developing cutting-edge solutions for semiconductor fabrication. I have over two years of high volume semiconductor manufacturing experience in facilities management as well, working at Micron's state-of-the-art Fab 16 in Taichung, Taiwan. Saurav Bhattacharjee is a passionate about creating a positive impact on the environment and society through my work. He has been a serial innovator in the production of sustainable aviation fuel and try to incorporate sustainable development as a key performance indicator in my work. Also, a co-lead Mosaic Taiwan, an employee resource group that promotes diversity, equality, and inclusion at Micron. He is fluent in English and Mandarin, and enjoys collaborating with colleagues from different backgrounds and cultures. An active journalist and an English coach. Working on English fluency, literature and writing 10X Doesn't Work NO More! Here It From a Seasoned Vet Praise for Leadership and Where to Follow This has been an interesting one. I'll tell you one thing, Mr. Richard. I think your cadence, your way of presenting yourself, your persistence, it transcends sales. It's way better. I think you cannot be labeled as just a salesman or just a business owner. I think you're a good leader. Yeah. And within that particular bubble that you said, that's a good strategy for you because you ought to influence more people effectively. And they do it better when they stay in touch with you closely. I think you have a fantastic approach. And all of the viewers, please send Mr. Richard a little love. Where can they find you? Where can they follow you for more tips, tricks, content? Thank you so much for asking. I have a very large Facebook fan page, about 120,000 local Costa Rican Ticos. It's under Costa Rica's call center. So my colleagues... My respected colleagues out there in India, please join our site and make some friends. Leadership and Building Company Culture And so these are the sort of things that your individuals who have either worked at call centers see levels only just balancing the books and doing contracts and just making sure you're not breaking the law. But I skipped steps. I went from working at my friend's call center to owning a call center. So my... I was preserved. I never got tainted through those supervisor manager levels. And so I really saw it from the inside out. I saw 90% of it and I saw what needed to be done because I could do it undercover. And then I needed specialists, CTOs, human resources, accountants, attorneys, supervisors. And so my trunk of the tree needed branches and roots to expand. So as long as you have people with confidence, And good credentials, those are the individuals that you would bring on board to offset any sort of department that you don't have expertise in or you have the time to invest in. And so, you know, as I mentioned, I'm a guest here. And so I preferred besides super, you know, CTO IT specialist, I prefer to promote from within. It's very easy to mold somebody like a squire to a knight. And also they don't have bad habits. And the greatest thing I have is my company culture. As somebody really wants to be here, I'd love to invest in them compared to a hotshot that comes in, messes things up and jumps out and becomes a cancer. And so there's things that outside affect the agents here. I make sure when parents show up, I talk about them outside. I'm always dressed accordingly. These are the little things you and I might not think about, but go a long way when they go home. and how proud their mother is of you, because their boss said something nice. https://youtu.be/sc2n6gMZCrI https://youtu.be/ke54n7_Iljw https://youtu.be/SGoSByNQfqg Saurav Bhattacharjee , Englix Broadcast , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center