Unique Training Methods Using Arcade and Storytelling

I start with dessert first and you know what your favorite class was back in the day. It was recess. Let's call a spade a spade. You were kind enough to mention my, my pastime and my collection of antique pinball machines and retro arcade machines. And so what I like to do prior to the first training class is to have the dozen agents out there in the arcade playing pinball with one another in air hockey. It can reduce their stress. They start bonding through play. They make friends. And then when they're in the training room, they're now contributing more than just absorbing. And I try to do checkpoints with people. I like the triple gun trainings. Just don't give me an answer back, Chad. I'm going to expect you to stand up in front of the class, hold your paper in the left, use your right hand because of illustrators. It gives you another 15% of expression and helps you with your pausing and pacing. And I'm just trying to triple building confidence. But I got something even better for you. When people come in prior to working at the company, they fill out a resume, OK? And they put in all the bells and whistles. But man, that's what everybody does. So I'm going to say, Chad, why don't you turn the paper over and give me three paragraphs of a coming of age moment. I want to see your grammar, your vocabulary in English. I also want to see when you beat up a bully or if you saved a kitten out of a tree or if you happen to do both in one day. Why do I do this? Because I want to see depth. I also want to make a nickname for you. And also on a rainy Wednesday, I want to tell you that you're the kitty saving champ just to give you that second wind and remind you of where you are and where you're going. And so I can separate a lot of people that want to be promoted immediately without showing any sort of merit. I would prefer to have people without any bad habits. They could speak the English. They just don't know a predictive dialer or a CRM. I can teach that in five minutes. Welcome to "Fire your Boss Fridays" with Lisa Hart and Chad Passa. Special CEO guest Richard Blank. Welcome to "Fire your Boss Fridays" Our mission is to: Help you discover new knowledge with the help of our special guests, who will teach you how to launch, manage, and grow your business. Inspire you to take control of your destiny, steal your life back, fire your boss, and live a life full of purpose. Bring you entertainment through captivating stories of our guests who have successfully fired their bosses! You'll hear about the highs and lows of running a business and celebrate the victories of these inspiring entrepreneurs. https://youtu.be/gRQ_cc9JVv8 https://youtu.be/j0PeLXCXloI https://youtu.be/MTbTUbtCmJg https://youtu.be/G6RZ5Xt-swQ https://youtu.be/oMo1_pTu1xo https://youtu.be/pTx-7a81H4U https://youtu.be/foc-9TiqjE0 Fire your Boss Fridays, Lisa Hart, Chad Passa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center