Building a Call Center from Scratch

So when I worked at my friend's call center, I was there for four years. I learned retention, customer support, sales, affiliate management, human resources, and accounting. I learned everything minus the C-level, okay? So I learned the business from the inside and out...by sitting amongst thousands of mid-20 Costa Ricans...and it hit me. I realized there are ways to enhance the experience for the agent and for the client. Since we're friends, Mitch, I will be forthright with you. It took me into my mid-30s to have impulse control, maturity, and enough money saved. I felt that I was ready to throw my hat in the ring and to start this call center business. And I did. I started with one seat in 50 hours...And once you grew to a couple dozen agents, it made sense to rent space. Your First Thousand Clients Podcast by author Mitch Russo. Harnessing Effective Communication interview With Richard Blank The business podcast for aspiring business owners & entrepreneurs. Imagine having hundreds of highly successful business owners, business coaches, and business strategy consultants sharing their wisdom with you to help your company make it to the next level. That should be the goal when considering the best business podcasts to subscribe to, and that’s what we have achieved with “Your First Thousand Clients”. From Employee To Employer And Leader. Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond. https://youtu.be/6Dw932wbj1M?si=2J3KFyFvbzHvNqil https://youtu.be/mJaQEVWrVNE https://youtu.be/t8tQnYy_0w4 Your First Thousand Clients Podcast, Mitch Russo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Imagine having hundreds of highly successful business owners sharing their wisdom with you to help your company make it to the next level. Avoid the traps and pitfalls, grab little-know strategies and find some much-needed inspiration. Recently syndicated with the C-Suite Network, the show is now an iTunes Top 200 podcast. We’re always on the lookout for brilliant, successful business owners, business coaches, leadership coaches, and business/marketing consultants who can help our audience grow or start their company. On Your First Thousand Clients, we are looking ONLY for experienced CEOs, business leaders, successful entrepreneurs who are highly appreciated by the audience. You are making a contribution to the world with your interview, you are helping others. Business Owners of every kind will want to hear from some of the leading marketing, sales, growth and management experts in the world right here on Your First Thousand Clients! The show that gets you to YOUR first thousand clients and beyond!