Empathy and Conflict Management

Well, I try to listen as much as possible because I could get the first impression. You know, Jamie's cursing. I'm like, Jamie's cursing because she never curses. I go, something must be going on. So I like to give the benefit of the doubt. Come on, what's going on with Jamie today? And so I'll let you guess it out. I don't like scenes so we can do things privately. And it's not a principal office thing. You decide where you're most comfortable. Do you want to walk around the block or do you want to go to the third floor office? And so you have some coffee. People are there that you care about are sitting with you. If you need to describe it in Spanish first so it's easier for you, that's great. I'll buy a logo and it's your language. So make your point perfectly clear. And we see what we can do. I give a track record into consideration. I'm going to say it again. Life happens. I've seen men twice my size just break down and start crying. And I've seen women that are half my size as bold as a lion and I couldn't be more proud and everything in the middle. And so it's a sensitive moment for people. And a lot of the times, Jamie, when they've made themselves so vulnerable and they become embarrassed or you could use that as leverage against them and you don't, you realize that you really respected them and they showed you their core. And so if you want to talk about somebody that will be with you for the next five years, well, maybe you got them to get it out and they had nowhere else to get it out and they were losing their mind and all of a sudden it's you. And sometimes you can't help it. And it depends on how you react to it. And I've always been raised to really respect people's emotions because they'll forget what you say to them, but they'll never forget how you make them feel. Seeker Solution podcast "What It Takes". A Leadership and philosophy chat with guest Richard Blank. On the What It Takes podcast, your host, Jamie Seeker encourages business owners to tell all! They'll share not only their expertise, but their stories and their purpose.We cover a wide range of topics – the good and exciting, the challenges and sometimes the ugly. Experiences and lessons learned that our guests have faced along the way.We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. Episode 7. From Talk to Action: Leadership and Communication Strategies for Success. Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills. Richard shares:⁠ The art of mastering soft skills in business⁠ Training 10,000+ bilingual telemarketers⁠ Using gamification to motivate teams⁠ Insights on conflict management & empathetic leadership⁠ Key Topics Discussed: Richard's unique journey from the U.S. to Costa Rica and how he built a call center from scratch The challenges and successes of training over 10,000 bilingual telemarketers Advanced communication strategies, including phonetic micro-expression reading Gamification techniques to boost employee motivation and engagement Conflict management strategies and the importance of empathy in leadership Practical advice for business owners on growing steadily, with a focus on soft skills and emotional intelligence Key Quotes: "It's about perseverance, dedication, and really loving what you do. When you're passionate, the results will follow." "The art of speech and mastering soft skills can turn a simple conversation into a business success story." "You can’t rush growth—it’s about slow, steady progress, making each step count." What It Takes, Seeker Solution podcast, Jamie Seeker, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center https://youtu.be/xVfw8Y3jaq8 ⁠