Training Telemarketers: The Art of Speech and Soft Skills

Well, if people like you, they'll come back and listen to you. So it makes it easier. But think of this. When I was at my friend's call center, I learned the business from the inside out. So I was learning retention, customer support, onboarding, training. So it was almost like pre-season. I was given four years worth of training classes. And that's where the half of the 10,000 came. And then when I started my business, it was the other half. But you get better at it. Everyone should learn things. the meat. What I like is the finesse. They really should learn soft skills, transitional sentences, and replace easy, lazy vocabulary with things that are striking. So at least you can captivate and move conversations forward. So it's the art of speech. I expect more from people. I constantly want them to work on their trade. And so for me, my classes were very entertaining. I referred to a lot of the early 80s movies like Fast Times and Ferris Bueller. They were looking at me like, who? Oh, I know those well. Seeker Solution podcast "What It Takes". A Leadership and philosophy chat with guest Richard Blank. On the What It Takes podcast, your host, Jamie Seeker encourages business owners to tell all! They'll share not only their expertise, but their stories and their purpose.We cover a wide range of topics – the good and exciting, the challenges and sometimes the ugly. Experiences and lessons learned that our guests have faced along the way.We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. Episode 7. From Talk to Action: Leadership and Communication Strategies for Success. Join us as we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who relocated from the U.S. to Costa Rica and has trained over 10,000 telemarketers in his 17-year business journey. Richard shares his expertise in building strong teams, conflict management, and advanced communication techniques like phonetic micro-expression reading. He also discusses his leadership philosophy, gamification techniques to engage employees, and the importance of empathy in management. Whether you're running a business or leading a team, this episode is full of actionable insights and strategies to elevate your leadership and communication skills. Richard shares:⁠ The art of mastering soft skills in business⁠ Training 10,000+ bilingual telemarketers⁠ Using gamification to motivate teams⁠ Insights on conflict management & empathetic leadership⁠ Key Topics Discussed: Richard's unique journey from the U.S. to Costa Rica and how he built a call center from scratch The challenges and successes of training over 10,000 bilingual telemarketers Advanced communication strategies, including phonetic micro-expression reading Gamification techniques to boost employee motivation and engagement Conflict management strategies and the importance of empathy in leadership Practical advice for business owners on growing steadily, with a focus on soft skills and emotional intelligence Key Quotes: "It's about perseverance, dedication, and really loving what you do. When you're passionate, the results will follow." "The art of speech and mastering soft skills can turn a simple conversation into a business success story." "You can’t rush growth—it’s about slow, steady progress, making each step count." What It Takes, Seeker Solution podcast, Jamie Seeker, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending https://youtu.be/xVfw8Y3jaq8 https://youtu.be/JMe2m18tqw4?si=76CN8MxjMs9jCoM4 https://youtu.be/gGO98RONeUg https://youtu.be/T39o6TMyLxo https://youtu.be/ekv3OKatO0I ⁠