In the know 360 podcast guest Richard Blank Costa Ricas Call Center. short clip 6

InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. Empathy in Leadership But you have some people that when they tell you their stories of living in a certain home or the pressures they have, these are the cats that get up real early and they know they got to do above and beyond the average in order to get And I notice these things. I also notice the people that say hello to me. And that's the old school leadership. I mean, you can put up numbers all you want. That's fine. But I want someone that can extend empathy, have ice cream with you, know the right thing to say at the correct time so you don't quit. And the ones where if I'm not around can take charge. I'm not here. You can pull the guy off the phone for 10 minutes and talk to him. It's okay. I just want to make sure that you're doing the right thing. But leadership is done not just by sacrifice. https://youtu.be/WJaZQeHtsIU https://youtu.be/zmzFY191dGM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending InTHEknow360 Showing Love Full Circle Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO, and founder of InTHEknow360, our podcast isn't just about interviews—it's about uncovering the secrets to success through the lens of community. But we're more than just a podcast. InTHEknow360 is also a leading publicity firm, amplifying the voices and stories of our clients across various industries. From strategic media placements to targeted PR campaigns, we're dedicated to helping individuals and brands shine in the spotlight. Join us as we engage in candid conversations with trailblazers, sharing their journeys, challenges, and triumphs. Each episode offers a blend of inspiration and practical advice, empowering listeners to unlock their full potential and make a meaningful impact. Whether you're an aspiring entrepreneur, a seasoned professional, or simply a lover of compelling stories, InTHEknow360 has something for you. Tune in and discover the power of connection, collaboration, and community on the path to success. Welcome to InTHEknow360, your go-to platform for the latest insights and expert conversations on the world’s most impactful trends, industries, and innovations. In this special edition of InTHEknow360, we’re proud to present Global Voices: Inside Costa Rica’s Call Center Revolution. Annette Carmelita Atoigue’s career began in 1995 when she joined the U.S. Army Reserve, where she served as an administrative specialist for four years. She then spent three years in the same role within the U.S. Army, where she honed her organizational and management skills, which led to positions as an executive assistant and an assistant facility security officer at National Security Research, Inc.; an analyst for Community Research Associates; and an office manager and government contractor with the Air Force Technical Analytical Support. Ms. Atoigue landed a job in 2007 as a Health Service Officer in the U. S. Health Service Commissioned Corps, where she was active as a surveillance epidemiologist at the U.S. Department of Agriculture up until 2016; in this capacity, she was pivotal in monitoring and managing foodborne illnesses and overall showcasing her expertise in epidemiological surveillance and public health management. Afterward, she served as a program analyst for the Center for Food Safety and Applied Nutrition within the Food and Drug Administration—her deep understanding of public health policies and regulations ensured rigorous regulatory compliance and enhanced food safety measures. Since 2021, Ms. Atoigue has utilized her natural leadership skills as the founder and chief executive officer at InTHEknow360, a publicity firm specializing in enhancing clients’ public visibility that has thrived under her control, fostering an environment conducive to both creative and professional growth. She and her staff pride themselves on innovative strategies and personalized approaches to each client. In addition, she lent her services and expertise during the COVID-19 pandemic, active as an epidemiologist within the Bureau of Prisons in 2020, an operations deputy section chief at CCHQ Command Cell, and a COVID tester at the Dulles Airport in 2021. In recognition of her efforts across her multifaceted career, she has accrued a Joint Service Achievement Medal and bo