Empathy and Active Listening in Client Interaction

Do you remember the song help from my friends that the Beatles wrote? Yes. Joe Cocker sang it at Woodstock is a little bit different than John Lennon. And so it's the same message, different delivery. And so it's funny you mentioned law firms, perfect example. Wow, you hit that on the head. I work with a client That is we do intake coordination for disability and wrongful termination. And so, yes, there are 10 questions we must ask to qualify. And these are tough, tough questions. But the islands, the bridging, the anchoring that we do is the empathy, number one. And secondly, repeating what you said to ensure you're not repeating it again. that I understand it, tied downing it by saying, yes, Paul, that does make sense, right? And then we move on. And so I can't do 45 minute calls, repeat three times. We can do a good 15 minute call where we just slice and dice, let them vent, repeat the vent, put the bed, Next question, we rake. And so yes, we are capable of doing that. And then I had a very, very difficult, it was a class action lawsuit. And we had to go through like 40 pages with people. And it was in regards to like an antipsychotic medication. Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. https://youtu.be/dGgbmWYXEDk https://youtube.com/shorts/BXniUNkkN-I Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, Sunset, Louisiana, United States