AI's Impact on the Call Center Industry

And you still need that 10% human touch, approach, empathy, relationship to put that ball in the end zone. And so do I think my industry is going to change dramatically? I think 40% of the people are probably going to be replaced with very simple level one and level two AI that will perfect answering, you know, certain questions and doing QA and setting it up for you, teeing it up. But I tell you what, the specialists, the ones that really go above and beyond, the ones that can really be coached and trained, they'll be there. They'll be overseeing those bots that will bring in the leads for them to call to close or to be transferred to. And so, Look for it for appointment setting, lead generation, sales, customer support, back office support, non-voice support. Let's Talk About It Podcast by Jeff Arnold. Customer Service with guest Richard Blank. Episode 33. Your host, Jeff Arnold, talks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey from studying at the University of Arizona to establishing his business. He covers the importance of interpersonal communication, the impact of AI, and ethical client selection. Richard emphasizes mentorship, personal growth, and the challenges of running a nearshore call center. His story highlights perseverance, adaptability, and the significance of ethical practices in achieving success. Episode 33 of Let's Talk About It: Conversations with Industry Shapers is live! Your host, Jeffery Arnold, interviews Richard Blank, CEO and President of Costa Rica's Call Center. From studying at the University of Arizona to building his own business, Richard shares his incredible journey. He dives into the importance of interpersonal communication, the impact of AI, and the ethics behind client selection. Richard also discusses mentorship, personal growth, and the unique challenges of running a nearshore call center. His story is one of perseverance, adaptability, and ethical success. Are you an industry shaper? Tune in now to learn from Richard's insights! Welcome to Let’s Talk About It: Conversations with Industry Shapers means celebrating your unique contribution to bridging generational divides, mastering the art of the difficult conversations, and demystifying the complexities of the insurance world. We delve into your experiences to share invaluable insights with a community of listeners looking up to you. Your episode is not just a podcast: it's a legacy piece, inspiring current and future generations of leaders. https://youtu.be/DjFgaHg6Dz8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Jeff Arnold, Lets talk about it, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending