Sales Call Techniques_ Reducing Defenses

Sales Call Techniques: Reducing Defenses But if I can throw them off a little bit by just mentioning the name of your company, it might reduce their defense from maybe a 10 to a six. So then you ask me a question, who is this? Not is this a sales call, who is this, right? And I use a buffer boomerang technique. I will buffer it by saying, Max, that's an excellent question. My name is Richard Blank. So I name drop you, letting you know it's a great question, repeat the question and send it back in a positive way to readjust the tone. I'm not going to say the name of my company yet. I'm testing it for a second positive reinforcement from you. Then you're going to say, well, who is Richard Blank? What company are you with? Oh, Max, I knew you were going to mention that. The name of my company is Costa Rica School Center. Max Yao Leadership Podcast. Richard Blank on Telemarketing & Communication. Episode 22 In this episode of the Max Yao Leadership Podcast, ‪@RichardBlank‬ , CEO of Costa Rica's Call Center, reveals the secrets behind creating a thriving workplace culture and mastering communication in the call center industry. Why You Should Watch: Whether you're a business leader, aspiring entrepreneur, or someone looking to elevate your communication skills, Richard shares a wealth of insights on leadership, personal growth, and building authentic connections. Key Highlights: From Dreams to Success: Richard's journey from Philadelphia to Costa Rica and his rise as a call center CEO. The Power of Communication: Master techniques for difficult conversations, cold calls, and building trust. Leadership Strategies: Learn how to lead with empathy, inspire teams, and develop future leaders. Community Building: Discover how Richard creates a workplace culture that prioritizes employee happiness and retention. Insights on Resilience: Tips on handling rejection, staying motivated, and achieving long-term success in challenging industries. Maxime Yao (Max) is the Founder of the Self-Empowerment Leadership Institute, an education business dedicated to helping corporate executives and entrepreneurs across the world develop their leadership skills and grow their career and business. https://youtu.be/ywgfuWmJtEw https://youtu.be/OHADgPq7eJI https://youtu.be/o0xiX8R-6_A https://youtu.be/-aLrjo-e3-o https://youtu.be/TBjHExI9mXY https://youtu.be/8Xef6RSKsBE https://youtu.be/_OXZsF6HsYw https://youtu.be/a2uZW-uGtlM https://youtube.com/shorts/KzYdOJmAfak?feature=share https://youtube.com/shorts/A9wrM--ubo8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Max Yao Leadership Podcast, Max Yao, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending