From Philadelphia to Costa Rica

Well, if you can get past your parents' guilt, Steve, you can live anywhere in the world. Fora Vida from beautiful Central America, Paris. Oh man, oh man, that is a thing. So now originally when you look at, you set up a business and you run a business called Costa Rica's Call Center, obviously you couldn't locate it anywhere because it's in the name anywhere else. So you had to be in Costa Rica. Originally, were you from Costa Rica or where'd you come from? Well, this is definitely a Northeast Philadelphia accent. So I was born and raised a Flyers fan and an Eagles fan. And when I graduated Proud Abington High School back in 91, I doubled down on my favorite class, which was Spanish. So I left the cold weather where they had snow days with KYW News Radio. I moved to Arizona. I went to school in Tucson. I was a wildcat. Went to U of A for five years. I did the super senior plan. Spent my junior year abroad in Spain and learned the language. And next thing you know, post-grad, I had an opportunity when I was 27 years old to move to Costa Rica for a couple months. Worked at my friend's center. And my friend, I took it. And so here we are 24 years later, happily married, have a business and living one of the best lives. The Money Mindset Mentoring Podcast by Steve Hamoen. Call Centre interactions with CEO Richard Blank The Best interviews on Money Health Family and Wealth In this episode, Richard Blank shares his journey to Costa Rica and the development of his call center business. He discusses the significance of delegation, internal growth, and the balance between people, clients, and technology. Richard emphasizes ROI, training, and authentic interactions, offering insights on maintaining productivity and long-term client relationships. Delegating tasks and fostering internal growth are essential for gaining respect and building a cohesive team. Authentic communication and respectful treatment of all team members, including gatekeepers, can significantly enhance client relationships and business success. Employing strategic vocabulary and soft skills in call center interactions can lead to higher conversion rates and long-term client retention. (0:00) Introduction of Richard Blank (0:32) Richard Blank's background and journey to Costa Rica (2:12) Building the business and team at Costa Rica's call center (6:04) Importance of delegation and internal growth (7:09) People, clients, and technology in business (10:37) The importance of return on investment in call centers (12:12) The role of training in the organization (15:00) Company name spike and buffer boomerang techniques (20:00) Authentic interactions and the value of gatekeepers (25:00) Maintaining productivity and long-term client relationships https://youtu.be/9i-gZfaZ3HY https://youtu.be/R35k1hBthk4 https://youtu.be/ABEVQOEGt6Y Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ The Money Mindset Mentoring Podcast, Steve Hamoen, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending