Workplace Etiquette and Boundaries

And I've had certain clients come down and we have a blended floor. So there's other clients here and I've people use profanity or like to eat Chinese food on the floor. You can't do that, man. They say, well, you know, I have agents here. I understand that. But then again, you go home and I'm still here. And this is my sanctuary. This is a building that I built. And so there's sometimes you need to give parameters to people and you need to, you need to have certain expectations because I don't like surprises and I'm not a devil's advocate, but let's be realistic on the low percentages to the top percentages of what you should be expecting. And, you know, I like things like that because, you know, Donna, and you know this as a supervisor at a call center, you need to be calm during chaos. Pivoting to Web3 Podcast. AI and the future of call centres with Donna Mitchell and Richard Blank Welcome to another exciting episode of the "Pivoting to Web3 Podcast." I'm your host, Donna Mitchell, and today, we have a very special guest who's a pioneer in the call center industry, Richard Blank. At just 27, Richard moved from Philadelphia to Costa Rica and eventually founded Costa Rica's Call Center in 2008, which has now grown to a 150-seat operation. Richard's focus on empathy in technology makes him a unique voice in the sector. Unscripted conversations sharing unique experiences, extraordinary innovations, upending accomplishments, and downhill spirals. WEB3 ecosystem, including Blockchain, Cryptocurrencies: technologies, strategic applications, and tomorrow's emerging trends are here today. Podcasts will include these topics and discuss key joint ventures that impact social change, ownership, transfers of value, supply chain management, system efficiencies, and community development—increasing understanding and improving strategic plans for entrepreneurs, corporate brands, and nonprofits. Exposure, knowledge, opportunities, and limitations are discussed and supported while pivoting to WEB3 technologies. In this episode, Richard will share his journey from studying Spanish at the University of Arizona to establishing a booming call center business in Central America. We'll delve into his thoughts on ethical campaigns, the importance of non-aggressive but assertive scripts, and the benefits of using offshore call centers for cost-effectiveness and scalability. Richard also talks about the integration of AI in call centers, stressing that while AI can increase efficiency, it cannot replace human empathy. Moreover, Richard discusses the challenges of managing call centers, especially in the wake of the Covid-19 pandemic, and how he balances remote work with in-office setups. He emphasizes the significance of onboarding and training agents, maintaining professionalism, and choosing the right clients to work with. Richard's insights into quality assurance, employee motivation, and client selection are invaluable for anyone interested in the call center industry or considering a pivot to Web3 technologies. https://youtu.be/dzK9R6v7yms https://youtu.be/gFUr6IMPUdw https://youtu.be/F31cDCU_-kI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Pivoting to Web3 Podcast, Donna Mitchell, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending